1. DO WE USE REAL LEATHER OR FAKE LEATHER IN YOUR JACKETS?

Yes! At The Leather Jacksy, we use 100% genuine leather unless stated otherwise.
Our leather is sourced from trusted tanneries to ensure durability, premium feel, and long-lasting quality.

2. DO WE CHARGE FOR SHIPPING?

We offer Free Worldwide Shipping on most orders.
In some regions, standard shipping charges may apply which will be shown at checkout before payment.

3. DO WE MAKE CUSTOMIZED JACKETS?

Yes, we do!
If you want a custom size, custom design, name engraving, or any special request, we can make it for you.
Just contact our support team with your requirements.

4. DO I HAVE TO PAY EXTRA MONEY FOR CUSTOM-SIZED JACKETS?

Custom sizing is free in most cases.
If the request requires major alterations or design changes, additional charges may apply (we will inform you before starting).

5. DO I NEED TO OPEN AN ACCOUNT TO SHOP WITH YOU?

No, you do not need an account to shop.
You can check out as a guest, but creating an account helps you track orders and save addresses for faster checkout.

6. HOW DO I CREATE AN ACCOUNT?

Click on the “Account / Login” icon on our website → Select Create Account → Enter your name, email, and password → Done!

7. HOW DO I ORDER?

  • Choose your jacket

  • Select size/custom size

  • Add to cart

  • Proceed to checkout

  • Enter your shipping details

  • Make payment

  • You’ll receive a confirmation email immediately.

8. HOW DO I PAY FOR MY ORDERS?

We accept:

  • Credit/Debit Cards

  • PayPal

  • Apple Pay / Google Pay

  • Local payment methods (depending on country)

All transactions are encrypted and secure.

9. CAN I AMEND AND CANCEL MY ORDER?

Yes, you can make changes or cancel your order within 12 hours of placing it.
After production begins, cancellation may not be possible for custom jackets.

10. I HAVE A DISCOUNT CODE. HOW CAN I USE IT?

During checkout, you’ll see a “Discount Code” box.
Enter your code → Click Apply → Your discount will be applied instantly.

11. HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

Once you place an order, you receive an Order Confirmation Email instantly.
If you don’t see it, check your spam/junk folder.

12. I HAVE PROBLEMS ADDING ITEMS TO MY SHOPPING CART?

This usually happens due to:

  • Browser cache issues

  • Missing size selection

  • Slow internet
    Try refreshing the page or using a different browser. Still an issue? Contact our support team.

13. WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?

Custom duties vary from country to country.
Most customers don’t pay extra, but in some cases, local customs authorities may charge a small fee.
This is beyond our control.